IT Alerts and Communications

Blackboard Collaborate Ultra

September 01, 2020 at 8:37 AM
Blackboard is reporting Collaborate Ultra is fully operational. If you continue to experience issues, please email desupport@uca.edu or submit a ticket at http://uca.edu/go/itsupport/ if you have not already done so. Thank You, University of ... (read more)

Blackboard Collaborate Ultra

August 31, 2020 at 7:22 PM
Blackboard support is reporting degraded performance for Collaborate Ultra. Users may receive error messages when joining sessions, and recordings may take longer to upload. For status updates visit https://status.blackboard.com If you have any ... (read more)

Kaltura maintenance

August 31, 2020 at 4:23 PM
August 31st: Tonight Kaltura will execute some optimizations to address some of the issues customers experienced during the day. Maintenance is planned between 9PM until 3AM UTC (4:00pm - 10:00pm CT). Downtime isn't expected during this ... (read more)

Kaltura captioning

August 31, 2020 at 1:52 PM
Kaltura has stated that captioning delays have been resolved. We are currently aware of a few videos that captions are still pending. If you have captions that are still not appearing, please submit a ticket at http://uca.edu/go/itsupport/ with the ... (read more)

IT Service Alert - Outage Notification

August 31, 2020 at 11:19 AM
Initial Time of Issue: unknown
Description: Degraded service in Kaltura uploading and access through Bb content.
Impact: videos may not upload and content may not be accessible.
Timeframe to Resolve: unknown
Next Update: When resolved
If you are experiencing an issue not listed here, please contact the IT Help Desk at 501.450.3107, itsupport@uca.edu, or https://uca.edu/go/itsupport/.