IT Alerts and Communications

IT Service Alert - Outage Notification

January 27, 2022 at 9:39 AM
Initial Time of Issue: 8:00am
Description: VoIP phone system - majority of the VoIP phones are experiencing no dial tone. You can manually reset the phone by unplugging the network cable and plug it back in. We are working with Windstream to resolve the overall issue.
Impact: Phones have no dial tone, can not make or receive calls
Timeframe to Resolve: Unknown - currently investigating
Next Update: When resolved

IT Service Alert - Outage Notification

January 27, 2022 at 8:54 AM
Initial Time of Issue: 8:00am
Description: VoIP phone system - majority of the VoIP phones are experiencing no dial tone. You can manually reset the phone by unplugging the network cable and plug it back in. We are working with Windstream to resolve the overall issue.
Impact: Phones have no dial tone, can not make or receive calls
Timeframe to Resolve: Unknown - currently investigating
Next Update: When resolved

UCA IT Maintenance Notification

January 26, 2022 at 7:45 AM
On Tuesday, February 1, 2022, from 4:00pm to 6:00pm (Central), VPN logins will be unavailable for individuals attempting a new connection. The IT Department is performing maintenance to the Global Protect application during this window. ... (read more)

Firefox Issues

January 18, 2022 at 4:08 PM
Firefox has recently pushed out versions 96 and 96.0.1 that has disabled the ability to access Kaltura My Media or play Kaltura videos in these versions of the browser. Kaltura plans to push a hotfix out on 1/23/22 to remedy this issue. The ... (read more)

Email Phishing Reminder

January 13, 2022 at 2:32 PM
Welcome back! As we start the Spring 2022 semester, the IT Department would like to remind you to be diligent in your review of emails and be aware of those that look suspicious or are coming from senders that you don’t recognize. Phishing is the ... (read more)
If you are experiencing an issue not listed here, please contact the IT Help Desk at 501.450.3107, itsupport@uca.edu, or https://uca.edu/go/itsupport/.