IT Alerts and Communications

IT Service Alert - Outage Update

February 25, 2021 at 10:00 AM
Initial Time of Issue: 9:55 AM
Description: Pool Drive Folder Access - Still Working on Permissions
Impact: Users Pool Drives have been disabled
Timeframe to Resolve: 1 hour
Next Update: When resolved

IT Service Alert - Outage Notification

February 25, 2021 at 9:25 AM
Initial Time of Issue: 9:23 AM
Description: Reboot Network File Servers - 9:30 AM
Impact: All access to pool drives will be lost
Timeframe to Resolve: 15 min
Next Update: When resolved

IT Service Alert - Outage Notification

February 25, 2021 at 9:02 AM
Initial Time of Issue: 9:00 AM
Description: Cannot save files to Pool drives
Impact: Users cannot save files to pool drives
Timeframe to Resolve: 1 hour
Next Update: When resolved

Able to "See" All Pool Drives

February 25, 2021 at 7:43 AM
After the maintenance on our network files this morning all Pool drive folders can be seen by all users. Normally, when you access your P: drive you can only see the folders that you have been assigned rights to. NOTE: Even though you can see all ... (read more)

Pool Drive Maintenance - Downtime

February 23, 2021 at 12:33 PM
We will be performing an upgrade on UCA's network file storage this Thursday morning, Feb 25, 2021, at 5:00 AM for one hour, until 6:00 AM. Any network accessible file, to include Pool drive data, home folders, and application data stored on the ... (read more)
If you are experiencing an issue not listed here, please contact the IT Help Desk at 501.450.3107, itsupport@uca.edu, or https://uca.edu/go/itsupport/.