IT Alerts and Communications

IT Service Alert - Outage Notification

June 14, 2021 at 9:07 AM
Initial Time of Issue: 8:00am
Description: VOIP phone system - Currently running at the secondary location
Impact: All ACD and Director groups are having problems in the secondary location. Voicemail is also impacted.
Timeframe to Resolve: Unknown - currently investigating
Next Update: When resolved

Embedding Kaltura videos into Blackboard Assignments

June 11, 2021 at 2:09 PM
There is a known issue with the latest Chrome browser update that does not allow you to embed a Kaltura video into a Blackboard assignment. Please use Firefox or Safari. If you have any questions, please contact the IT Helpdesk at 501.450.3107, ... (read more)

Out of Date Firefox Browser Removal

June 10, 2021 at 1:40 PM
This message applies to Windows computers only. If you are using a Mac please disregard. Due to network security concerns we will be removing older versions of the Mozilla Firefox Internet browser from campus-owned PCs on Monday, June 14, 2021, ... (read more)

Blackboard Ally in Fall 2021 Blackboard Courses

June 07, 2021 at 1:38 PM
The powerful new instructional technology tool Blackboard Ally will be enabled in all Fall 2021 Blackboard course shells any day now. Training will be offered both online and in person beginning June 14, and you can register on the Ally training ... (read more)

Planned Banner Maintenance

June 02, 2021 at 2:54 PM
Banner and all integrated services will be unavailable Saturday morning, June 5, beginning at 5:00 AM for maintenance. Systems should return to normal by 7:00 AM. This is strictly a maintenance period and no Banner features are being introduced or ... (read more)
If you are experiencing an issue not listed here, please contact the IT Help Desk at 501.450.3107, itsupport@uca.edu, or https://uca.edu/go/itsupport/.