IT Alerts and Communications

IT Service Alert - Outage Update

March 20, 2020 at 2:05 PM
Initial Time of Issue: 8:00am
Description: UCA remote access is not allowing new connections
Impact: New connections to VPN are working at this time, we are still engaged with the vendor to determine if the issue is resolved.
Timeframe to Resolve: currently monitoring
Next Update: If widespread failures occur

Drop-in lab for faculty update

March 20, 2020 at 12:49 PM
As more of you are working off campus, the Instructional Technology office will be moving back down to our regular office in Burdick 110 for the remainder of the day. Please feel free to reach out to us via phone, email, Google Chat or TDX ... (read more)

IT Service Alert - Outage Update

March 20, 2020 at 11:39 AM
Initial Time of Issue: 8:00am
Description: UCA remote access is not allowing new connections
Impact: New connections to VPN are intermittent at this time. Existing connections seem to be stable. This is NOT impacting the ability to access applications through my.uca.edu or hosted solutions like Blackboard, StarRez, Kaltura, etc. We are still investigating.
Timeframe to Resolve: Unknown
Next Update: 2:00pm or when resolved

IT Service Alert - Outage Notification

March 20, 2020 at 9:38 AM
Initial Time of Issue: 8:00am
Description: UCA remote access is not allowing new connections
Impact: Can not VPN into UCA remotely - this is NOT impacting the ability to access applications through my.uca.edu or hosted solutions like Blackboard, StarRez, Kaltura, etc
Timeframe to Resolve: Unknown - currently investigating
Next Update: 11:00am

Drop-in lab for faculty

March 17, 2020 at 8:59 AM
Instructional Technology will continue holding a drop-in lab for faculty this week in Burdick 218. If you would rather meet online you can message us on Google Chat. If we need to jump into a Collaborate session we can do that as well. We will take ... (read more)
If you are experiencing an issue not listed here, please contact the IT Help Desk at 501.450.3107, itsupport@uca.edu, or https://uca.edu/go/itsupport/.