IT Alerts and Communications

IT Service Alert - Outage Notification

February 25, 2021 at 9:25 AM
Initial Time of Issue: 9:23 AM
Description: Reboot Network File Servers - 9:30 AM
Impact: All access to pool drives will be lost
Timeframe to Resolve: 15 min
Next Update: When resolved

IT Service Alert - Outage Notification

February 25, 2021 at 9:02 AM
Initial Time of Issue: 9:00 AM
Description: Cannot save files to Pool drives
Impact: Users cannot save files to pool drives
Timeframe to Resolve: 1 hour
Next Update: When resolved

Able to "See" All Pool Drives

February 25, 2021 at 7:43 AM
After the maintenance on our network files this morning all Pool drive folders can be seen by all users. Normally, when you access your P: drive you can only see the folders that you have been assigned rights to. NOTE: Even though you can see all ... (read more)

Pool Drive Maintenance - Downtime

February 23, 2021 at 12:33 PM
We will be performing an upgrade on UCA's network file storage this Thursday morning, Feb 25, 2021, at 5:00 AM for one hour, until 6:00 AM. Any network accessible file, to include Pool drive data, home folders, and application data stored on the ... (read more)

Information Technology - Inclement Weather Operations

February 16, 2021 at 3:12 PM
* * Reminder * * With the current inclement weather and future forecast for additional snow, please note that there may be limited staff available this week to answer the phone if you call 450-3107. You can leave a message and a member of the ... (read more)
If you are experiencing an issue not listed here, please contact the IT Help Desk at 501.450.3107, itsupport@uca.edu, or https://uca.edu/go/itsupport/.