IT Alerts and Communications

Network Maintenance

June 22, 2021 at 2:37 PM
IT will be updating the certificate for our VPN at 4:30pm on Wednesday, 6/23/21. Users of the GlobalProtect VPN service may notice an interruption in service at that time, but it should be resolved quickly. If you have any questions, please ... (read more)

Google Gmail App Update Required - Apple Devices

June 22, 2021 at 11:58 AM
This notice is for Apple iPhone and iPad users only. We have been notified by Google that users must upgrade to the latest version of Google Gmail app if they are using Google Gmail app versions 6.0.210221 or 6.0.210222. On July 7, 2021, Google ... (read more)

IT Service Alert - Outage Resolved

June 14, 2021 at 9:32 AM
Initial Time of Issue: 8:00am
Description: VOIP phone system - Currently running at the secondary location
Impact: All ACD and Director groups are having problems in the secondary location. Voicemail is also impacted.
Timeframe to Resolve: Resolved
Next Update: Resolved

IT Service Alert - Outage Notification

June 14, 2021 at 9:07 AM
Initial Time of Issue: 8:00am
Description: VOIP phone system - Currently running at the secondary location
Impact: All ACD and Director groups are having problems in the secondary location. Voicemail is also impacted.
Timeframe to Resolve: Unknown - currently investigating
Next Update: When resolved

Embedding Kaltura videos into Blackboard Assignments

June 11, 2021 at 2:09 PM
There is a known issue with the latest Chrome browser update that does not allow you to embed a Kaltura video into a Blackboard assignment. Please use Firefox or Safari. If you have any questions, please contact the IT Helpdesk at 501.450.3107, ... (read more)
If you are experiencing an issue not listed here, please contact the IT Help Desk at 501.450.3107, itsupport@uca.edu, or https://uca.edu/go/itsupport/.