IT Alerts and Communications

VOIP Maintenance Update

October 19, 2021 at 6:48 AM
Following last night's Windstream/Mitel maintenance, some users may get the "Locked" message on their phone. If you get this message, push the "Hot Desk" button and then enter your extension number and PIN to login. If you have any questions, ... (read more)

VOIP System Maintenance

October 18, 2021 at 2:46 PM
In order to resolve some ongoing issues, Windstream/Mitel will restart the backend VOIP system tomorrow morning, Tuesday, October 19 at 2 a.m. VOIP services will be down for up to 1 hour while services are restarted. If you have any questions, ... (read more)

Windows 20H2 Update Reminder

October 12, 2021 at 5:32 PM
Beginning Friday evening, Oct 15, 2021, we will begin upgrading all campus-owned Windows 10 computer operating systems to the latest stable release of Windows 10. The upgrades will be applied to all desktop and laptop computers that are connected ... (read more)

Kaltura Quiz Issue RESOLVED

October 10, 2021 at 7:19 PM
Kaltura engineers have resolved the issue of quizzes submitting an error when trying to access them. If you have any questions, please contact the IT Helpdesk at 501.450.3107, itsupport@uca.edu, or https://uca.edu/go/itsupport/. Thank ... (read more)

Kaltura Video Quiz Issues

October 10, 2021 at 5:42 PM
Kaltura is investigating an error when users attempt to access video quizzes. Users may receive the following error: "An error occurred, please refresh your browser and try again. If the error persists please contact your administrator" Refreshing ... (read more)
If you are experiencing an issue not listed here, please contact the IT Help Desk at 501.450.3107, itsupport@uca.edu, or https://uca.edu/go/itsupport/.