IT Alerts and Communications

Kaltura playing on Firefox

January 28, 2022 at 9:07 AM
Kaltura has applied a fix, and videos are now accessible in My Media and courses using Firefox. If you still have issues, please make sure your Firefox is on the most current version. If your Firefox is up to date and you still have issues, please ... (read more)

IT Service Alert - Outage Resolved

January 27, 2022 at 9:42 AM
Initial Time of Issue: 9:42am
Description: VOIP phone system - Windstream has restarted our system. You may have to log back in if your phone is in a locked status.
Impact: Issue resolved - phones should be operational, if your phone is locked, please attempt the login process
Timeframe to Resolve: Resolved
Next Update: Resolved

IT Service Alert - Outage Notification

January 27, 2022 at 9:39 AM
Initial Time of Issue: 8:00am
Description: VoIP phone system - majority of the VoIP phones are experiencing no dial tone. You can manually reset the phone by unplugging the network cable and plug it back in. We are working with Windstream to resolve the overall issue.
Impact: Phones have no dial tone, can not make or receive calls
Timeframe to Resolve: Unknown - currently investigating
Next Update: When resolved

IT Service Alert - Outage Notification

January 27, 2022 at 8:54 AM
Initial Time of Issue: 8:00am
Description: VoIP phone system - majority of the VoIP phones are experiencing no dial tone. You can manually reset the phone by unplugging the network cable and plug it back in. We are working with Windstream to resolve the overall issue.
Impact: Phones have no dial tone, can not make or receive calls
Timeframe to Resolve: Unknown - currently investigating
Next Update: When resolved

UCA IT Maintenance Notification

January 26, 2022 at 7:45 AM
On Tuesday, February 1, 2022, from 4:00pm to 6:00pm (Central), VPN logins will be unavailable for individuals attempting a new connection. The IT Department is performing maintenance to the Global Protect application during this window. ... (read more)
If you are experiencing an issue not listed here, please contact the IT Help Desk at 501.450.3107, itsupport@uca.edu, or https://uca.edu/go/itsupport/.