IT Alerts and Communications

IT Service Alert - Outage Resolved

May 24, 2022 at 6:23 PM
Initial Time of Issue: 2:10 PM
Description: DocuSign Services Restored
Impact: DocuSign Online
Timeframe to Resolve: Resolved
Next Update: Resolved

IT Service Alert - Outage Notification

May 24, 2022 at 3:10 PM
Initial Time of Issue: 2:10 PM
Description: DocuSign Down - North America
Impact: DocuSign unavailable
Timeframe to Resolve: Unknown
Next Update: When resolved

Planned Banner Maintenance

May 24, 2022 at 8:42 AM
Banner and all integrated services will be unavailable Sunday, May 29, beginning at 5:00 AM for maintenance. Systems should return to normal by 7:00 AM. This is strictly a maintenance period and no Banner features are being introduced or ... (read more)

VOIP Issues

May 16, 2022 at 11:02 AM
Due to weekend maintenance some VoIP phones are either locked or blank. If the phone is locked, you should be able to log in. If the phone screen is blank, unplug the ethernet cable in the bottom of the phone and plug it back in. This will cause ... (read more)

Temporary IT Help Desk Location

May 10, 2022 at 7:57 AM
Due to the extended closure of Burdick, we have moved the IT Help Desk next door to the Mathematics and Computer Sciences building, Room 103. We will maintain normal summer business hours Sunday through Friday. If you have any questions, please ... (read more)
If you are experiencing an issue not listed here, please contact the IT Help Desk at 501.450.3107, itsupport@uca.edu, or https://uca.edu/go/itsupport/.