IT Alerts and Communications

Kaltura maintenance

August 31, 2020 at 4:23 PM
August 31st: Tonight Kaltura will execute some optimizations to address some of the issues customers experienced during the day. Maintenance is planned between 9PM until 3AM UTC (4:00pm - 10:00pm CT). Downtime isn't expected during this ... (read more)

Kaltura captioning

August 31, 2020 at 1:52 PM
Kaltura has stated that captioning delays have been resolved. We are currently aware of a few videos that captions are still pending. If you have captions that are still not appearing, please submit a ticket at http://uca.edu/go/itsupport/ with the ... (read more)

IT Service Alert - Outage Notification

August 31, 2020 at 11:19 AM
Initial Time of Issue: unknown
Description: Degraded service in Kaltura uploading and access through Bb content.
Impact: videos may not upload and content may not be accessible.
Timeframe to Resolve: unknown
Next Update: When resolved

IT Service Alert - Outage Resolved

August 30, 2020 at 10:43 AM
Initial Time of Issue: 8/27 9:28am
Description: Kaltura My Media
Impact: All playbacks, recording uploads, and captions should be processing normally.
Timeframe to Resolve: resolved
Next Update: none

Kaltura issues

August 27, 2020 at 9:28 AM
Kaltura has issued another notification that all components of the system are still not operational for all customers. You may still experience a latency in auto-captions appearing and/or videos uploading. A new message will be sent when all ... (read more)
If you are experiencing an issue not listed here, please contact the IT Help Desk at 501.450.3107, itsupport@uca.edu, or https://uca.edu/go/itsupport/.