IT Alerts and Communications

Check these links for the status of common external services.

Planned Banner Maintenance

September 16, 2026 at 8:48 AM
Banner and all integrated services will be unavailable this Sunday, Sept 20, beginning at 5:00 AM, for maintenance. Systems should return to normal by 8:00 AM. This is strictly a maintenance period for security patches and no Banner features are ... (read more)

IT Service Alert - Outage Resolved

September 02, 2026 at 8:24 AM
Initial Time of Issue: 12:30 p.m.
Description: Vendor reports that the VOIP issue has been resolved and no further issues have been observed on campus. If you continue to experience VOIP-related issues, please contact the IT Helpdesk at 450-3107 or by submitting a ticket.
Impact: VOIP telephones
Timeframe to Resolve:
Next Update:

IT Service Alert - Outage Update

September 01, 2026 at 4:20 PM
Initial Time of Issue: 12:30 p.m.
Description: We continue to monitor the VOIP telephone issue with our vendor and will update as information becomes available.
Impact: VOIP telephones
Timeframe to Resolve:
Next Update:

IT Service Alert - Outage Notification

September 01, 2026 at 12:45 PM
Initial Time of Issue: 12:30 p.m.
Description: VOIP telephone issues have been reported across campus. This appears to be an issue with our VOIP provider, Windstream/Mitel. IT is working to determine the cause.
Impact: VOIP telephones
Timeframe to Resolve:
Next Update: When resolved

Brightspace Student Resources

August 25, 2026 at 7:32 PM
Brightspace Student Support Resources Whether you need quick navigation guidance, step-by-step video walk-throughs, or direct technical troubleshooting, UCA provides several ... (read more)
If you are experiencing an issue not listed here, please contact the IT Help Desk at 501.450.3107, itsupport@uca.edu, or https://uca.edu/go/itsupport/.