• Check the Browser Settings and link at the top of the My Blackboard page, fix any issues that do not get a green check.
• Uninstall any third day toolbar: Google Toolbar, Yahoo Toolbar
  (Start, Control Panel, Add Remove Programs or on Vista Program and Features, Uninstall any toolbars)
• Allow pop-ups
  (Internet Explorer - top of Browser, Tools, Pop-up Blocker, and Disable)
• After completing the above steps, completely log out of your Blackboard and MY UCA browsers. Open a new browser and log back into MY UCA and go to your Blackboard course. You are looking for an error message to pop-up saying "Digital Signature Error". You must go get the message and choose Always accept content from this website and click the Run option. After accepting content and running the script, you will be able to access your files and My Computer Icon.

This error is typically caused by a screen saver that uses flash. To correct the problem follow the steps below:

1. Click "Start"
2. Click "Search" and "Files and Folders"
3. Click "All files and folders" on the left
4. Under "All or part of the files name" Type "Flash"
   • The computer will find many flash files, including "flash8b.ocx" or "flash9b.ocx."
5. Right click on one of these two files and click "Open containing folder."
6. Once in the folder, copy one of the above files and paste it into that folder again
7. Rename the new file "flash.ocx"
8. This will correct the error.

Open the Startup folder in an explorer window

1. Left click the Start button.
2. Left click All Programs.
3. Right click on Startup.
4. Left click on Open.

It should look similar to the picture below


Do the same with the GroupWise folder.

1. Left click the Start button.
2. Left click on All Programs.
3. Right click on Novell Groupwise.
4. Left click Open

It should look similar to the picture below.


You should now have two explorer windows open on your desktop one for the Startup folder which should be empty and one for the GroupWise folder which should have 3 icons in it.

Click on the window that is open to the GroupWise folder.

1. Click on the GroupWise Notify shortcut.
2. Click Edit on the main toolbar
3. Under Edit click on Copy.

Click on the window that is open to the Startup folder

1. On the main toolbar click Paster
2. Close both the Startup window and the GroupWise window.

1. Click or Copy and Paste the following link into your Internet Brower: www.uca.edu/it.
2. Point to Helpdesk on the left side of the page under the Information Technology heading to expand the drop down menu and then click on the GroupWise in blue.
3. Under the sub-heading GroupWise 8 new Features: click on GroupWise 8 Client install.
   
   
4. At the GroupWise 8 Client Install, click Yes.
   
   
5. At the GroupWise Welcome screen, click Next.
   
   
6. At the GroupWise Setup Type screen, click the circles next to Typical and then click Next.
   
   
7. At the GroupWise - Ready to Install screen, click install.
   
   
8. At the GroupWise - Setup Complete screen, Click Finished.
   
   
9. Double click on the GroupWise Icon on the Desktop.
   
   
10. At the GroupWise Password screen, click Cancel.
    
    
11. At the Novell GroupWise Startup screen, in the Online Address box type the following: 161.31.24.21 and the Port should have the following: 1677.
    
    

Go to your "My Documents" folder and create a folder within named "gparchive".
Navigate back to GroupWise, click on Tools, Options, Environment, then select the file location tab. Next to Archive Directory and Custom Views you will need to do this same thing:

1. Click on the folder next to the text box.
2. Click and open up "My Documents"
3. Then select the folder named "gparchive", click ok then close out of the options menu

The Archiving is now set up and ready to be used.

Select an e-mail or many e-mails by selecting one e-mail (turning it blue) then pressing "ctrl+a" on the keyboard. This combination of "ctrl+a" is a keyboard shortcut for select all (do not archive more than 100 e-mails at one time).

Next, right click on any one of the messages and go down to the bottom of the drop down box and click on "move to archive".

It might take some time to move the message(s) depending on the size or quantity.

After the message(s) are gone, click on "online" or "your name". It is located near the top left corner.

After clicking here, you will see a drop down box with the option to click "archive".

To view the e-mails you have archived, click on "archive".

You can also move an e-mail from the archive back to the mail box by right clicking on the message (turning it blue) then clicking on move to archive again. It should then appear back in your e-mail mailbox where ever it was to begin with.

To get from your archive view to your mailbox, click on "archive", where it used to say "online" or "your name" and select your name again.

Solution: The most common cause for this message is that you are not connected to the internet or that the IP address and/or port number is incorrect.

A) Check your network connection information.

• Click "Start", "Settings", "Network Connections", does the Local Area Connection say unplugged? If so, contact the Helpdesk for more help. If not, double click on the "Local Area Connection" and then the "Support" tab at the top. If you are not on campus, try opening Internet Explorer/Firefox and see if you can get out to the internet. If not, contact your Internet Service Provider for help with your internet connection. If you can, then see step "B". If you are on our campus your information should be as follows:
  
  i) Address Type: Assigned by DHCP IP Address: 161.31.??.?? (The last sets of numbers will vary) Subnet Mask: 255.255.255.0 Default Gateway: 161.31.??.1 (The third set of numbers will vary)
  
  ii) If your information is different than the information listed, you are having a connection problem.
  1. At the bottom of the status window you are in, click repair. Does the information look correct now?
  2. If it does or does not, reboot your computer and try to log in again. Rebooting your computer will often correct the issue. If you still cannot get logged in, call the Helpdesk for more help.
  B) If you can get out to the internet but you are still getting the error message in GroupWise, check the IP address/Port number settings near the username and password blanks.
  a. The IP address should read either 161.31.24.20 or 161.31.24.21
  b. The Port Number should be 1677
  
  C) If you can get out to the internet and the IP address/Port Number settings are right, try disabling your wireless if you are using a laptop. Check your password information if you are not using a laptop or if the wireless is already disabled, check your password information. Contact the Helpdesk if you still cannot get logged in.

Scenario:You cannot log into Novell GroupWise, because after typing your username/password it keeps taking you back to the Startup.

Solution: Check the IP address and Port number, see the first GroupWise Scenario.

Available storage space for the home folders of faculty and staff is 10GB. The home folder is the "O" drive. To get to your home folder you must be logged in to the Novell Client for Windows.

Novell iFolder is a software solution for Windows and Macs that allows your local data files to follow you across multiple workstations, on our network, and the Internet. It provides a simple, convenient and secure way to access local data files where ever you may be.

Before installing iFolder3 you will need to uninstall iFolder2

To uninstall iFolder 2

1. Start
2. Settings
3. Control Panel
4. Add/Remove Programs
5. Uninstall iFolder 2 Client or any earlier version

To install iFolder 3

1. Go to http://ifolder3.uca.edu
2. Click on "Download the iFolder 3 client for (choose your operating system)"
   • If you are using a Mac, you must download and install Mono 1.2.5 First (link the supplies on the page)
3. Click "Run"
4. Click "Run" (again)
5. After the set up is ready to install, click Next
6. Select  accept  and  Next
7. Click Next
8. Click Install
9. Click Finish
10. Click Yes to restart your computer
11. After the computer finishes loading your settings, a box will come up asking you to enter the server name (ifolder3.uca.edu) and your username/password. If you would like for iFolder to remember your password, select that option here.
12. After you have entered the information, click "Log In"
13. If there is a newer client available it will ask you to upgrade, click "Yes"
    a. If you upgrade to the newer version, you will have to reboot again.
14. You will see a new icon in the sys tray (next to the time), click on the icon that looks like a folder with an "i" on it
15. This is the interface for iFolder3, contact the Helpdesk if you have any issues setting up your iFolder

• Start menu
• Settings
• Control Panel
• Double click on Java icon - on General tab
• Go down to Temporary Internet Files, click on Settings
• At the bottom of Settings page click on Delete Files - Make sure Applications and Applets and Trace Log Files are both checked, click OK.
• The settings box will close when it is finished deleting the files.

This article applies to:

• Platform(s): Windows 7, Vista, Windows XP, Windows 2000, Windows 2003
• Java version(s): 6.0

Clearing the Java Plug-in cache forces the browser to load the latest versions of web pages and programs.
To clear the Java Plug-in cache:

1. Click Start > Control Panel.
2. Double-click the Java icon in the control panel. The Java Control Panel appears.
   
3. Click Settings under Temporary Internet Files.
   The Temporary Files Settings dialog box appears.
   
4. Click Delete Files.
   The Delete Temporary Files dialog box appears.
   
5. Click OK on Delete Temporary Files window.
   Note: This deletes all the Downloaded Applications and Applets from the cache.
   
   
6. Click OK on Temporary Files Settings window.
   Note: If you want to delete a specific application and applet from the cache, click on View Application and View Applet options respectively.

1. Open the Macintosh Hard Drive
   
2. Go into the Applications Folder
   
3. Open the Utilities Folder
   
4. Double-click on the Java Preferences icon
   
   
   A new window will open:
   
5. Click on the Network Tab and select Delete Files
   
6. A new window will open, asking: Delete the following temporary files? Make sure Applications and Applets as well as Trace and Log Files are selected. Press OK.
   
7. Next, you should UNCHECK the ‘Keep temporary files for fast access’. This will allow the use of Chat in Safari.

Listservs provide an  efficient way to communicate among a large number of people. There are a number of Listservs in operation at UCA. UCANET-L is the most popular example. Any employee of the University may subscribe and post message to the UCANET-L listserv with their UCA network account.

To see more information about the Listservs here on campus, you can visit our Listserv page.

• Launch 'System Preferences'
• Click the 'Sharing' icon
• Type in what you want your Mac' new name to be
• Close 'System Preference'

Then re-boot the Mac

• Click Tools in the browser menu
• Click Options
• Click the Privacy tab and click clear your recent history. You can choose whether to check or uncheck the other checkboxes
  
• Check the Browsing & Download History checkboxes.
  
• Click Clear Now

Scenario: Student or Faculty/Staff who cannot log into myUCA and the error message is "Account Disable/Expired..."

Solution: You will need to contact the Helpdesk because you account has been disabled.

Scenario: Student or Faculty/Staff who cannot log into myUCA and the error message is "Account is temporarily suspended.."

Solution: The system automatically suspends accounts after 3 failed logins. The suspension is only temporary and only lasts about 20 minutes. If you think you have the right information and you are still getting locked out of your account contact the Helpdesk. If you do not know your username and/or PIN, you will need to come up to the Helpdesk (bring your ID) and we can give it to you. If you cannot come to the Helpdesk then you can request the information be sent to you through the Registrar's office.

Scenario: Student calls in cannot log into myUCA, the message is "The username/password pair is not found."

Solution: You are either entering the wrong information or your MYUCA account has not yet been created. Please contact the Helpdesk if you think you are entering the right information and you still cannot get logged in. If you do not know your username and/or PIN, you will need to come up to the Helpdesk (bring your ID) and we can give it to you. If you cannot come to the Helpdesk then you can request the information be sent to you through the Registrar's office.

Scenario: You can log into myUCA, but when you click any link under the "Self Service portion, the Personal Information link is the only one shown.

Solution: Contact the Helpdesk because your Faculty/Staff or Student role in banner has not been sent over.

To install a network printer

• Open up Internet Explorer and go to http://iprint.uca.edu/ipp
• Scroll down through the list until you see your printer
• Click on the printer"s name to install.
• If this is the first time installing an iPrint printer you will have to install the iPrint client
  1. It will tell you the iPrint client is not installed, click "cancel"
  2. You will see a pale yellow bar (a pop up blocker) at the top of the website" Click on it and click "Run Add-on"
  3. Click "Run"
• You will be returned back to the list of printers
• Scroll down through the list until you see your printer
• Click on the printer's name to install
• Click "Yes" to install
• Click "Ok"

If you are having trouble printing to your network printer, ensure that you are logged in to the Novell Client for Windows. Also make sure you are printing to the correct printer and that the right printer is in fact installed. Contact the Helpdesk if you still cannot print.

To have a new printer set up to print through the network, please contact the Helpdesk and provide them with the location the printer will be set up in and the model of printer.

Scenario: You cannot log into the Novell Client for Windows, the error message is "The system could not log you into the network. Make sure your name and connection information are correct, then type your password again."

Explanation: The username/password you are entering is incorrect or expired or the login information under the advanced tab is incorrect.

A) Have you recently changed your password? Double check the log in credentials you are using and be sure you are typing it correctly. Check and see if Caps Lock/Num Lock is off or on.
B) If you are sure you are entering the correct password information, click the advanced tab. Make sure the following information is correct:

• Tree says UCA_TREE
• Context says .FS for faculty and staff or .STUDENT for ALL students
• Server says APP1

Scenario: You cannot log in to the Novell Client because of an error message that says, "Failed to login to the Window's Workstation..."

Explanation: Is workstation only checked?

A) Check to see if the workstation only box is check. If the workstation only is checked, and you are trying to log in with your network account information, uncheck it and try again.
B) If workstation only is checked and you want to log in "Workstation Only" or if you unchecked workstation only and you still cannot log in because of Windows Workstation then you will need to try to log in to Windows Workstation with the following username and password combinations:
C) The Window's Workstation passwords for the username UCA are:

• No username and no password
• "UCA"  - "UCA"
• "uca" -  " uca"
• D) If none of the username/password combinations work, please contact the Helpdesk for more help.

Scenario: User calls in and cannot log into the Novell Client, the message is "Connection to server was terminated"" or "Tree or server was not found..."

Explanation: You should first be sure that your network cable is plugged in to the computer. This error message tells you that you are not connected to UCA"s internet.

A) Remember that you cannot log in to the Novell Client if you are not on campus.
B) Are you using a laptop? If your wireless is turned on and your network cable is plugged in your connections might be competing. Turn off your wireless card and try again. Remember you cannot log in to the Novell Client on wireless unless you log in to wireless first.

• To disable the wireless, turn off the wireless radio switch if you have one on the front of the laptop. If not, go in workstation only and disable your wireless connection.
  1. After you disabled your wireless, right click on the red "N" in the sys tray next to the time and click on "Novell Login". Enter your username and password. If this doesn't work, try step "C".
• To log in on wireless after you went in workstation only, open the internet and log in to the wireless through the webpage. After you have successfully logged in, right click on the red "N" in the sys tray next to the time and click on "Novell Login". Enter your username and password.

C) While you are on the computer, through workstation only, check your network connection information to be sure you are connected to the internet.

• Click "Start", "Settings", "Network Connections", does the Local Area Connection say unplugged? If so, contact the Helpdesk for more help. If not, double click on the "Local Area Connection" and then the "Support" tab at the top. Your information should be as follows:
  i. Address Type: Assigned by DHCP
  IP Address: 161.31.??.?? (The last sets of numbers will vary)
  Subnet Mask: 255.255.255.0
  Default Gateway: 161.31.??.1 (The third set of numbers will vary)
  
  ii. If your information is different than the information listed, you are having a connection problem.
  1. At the bottom of the status window you are in, click repair. Does the information look correct now?
  2. If it does or does not, reboot your computer and try to log in again. Rebooting your computer will often correct the issue. If you still cannot get logged in, call the Helpdesk for more help.

Scenario: You cannot log into the Novell Client, the message is �A required network server has failed to login, please check your log" or �A required network service has failed to initialize��.

Solution: The only solution we have found so far is to uninstall and reinstall the Novell Client. This is something we will have to come do for you. Contact the Helpdesk to put a work order in.

1. Click or copy/paste this web address: www.it.uca.edu/it. This takes you to the Information Technology website.
2. Scroll down to the bottom of the page and click on the Password Self-Service link. This will take you to a login screen.
3. Enter your Username and current Password and then click Login.
4. The next page that comes up will have a picture of a House and a Lock at the top of the page. Click on the lock. The page that comes up next will have a place for you to change your password.
5. Type your current password in the space for the old password. Then create a new password (the password has to be a minimum of 8 characters and has to have at least 1 number. It can be more than 8 characters and can have more than 1 number. Remember, the password will be case sensitive. You cannot use a password that you have used before. If you get a message that says Password Is Not Unique, it means you have used that word and number combination before and you will need to choose a different word and number combination.) Lastly, retype the new password to verify it in the last box.
6. Click the Submit button.
7. There is a section for a Password Hint. This is a word or phrase that will help you to remember what your password is if you ever forget the password. Make up a word or phrase that will aid you in remembering your password and then click Submit.
8. The last section is the Challenge Questions. There are a series of responses that you will be asked to enter. Once this information has been entered, click Submit.

Microsoft Office 2007 now has the ability to save a word document as a PDF

1. Click the office button in the top left hand corner of your screen
2. Click "Save As"
3. Drop down the menu under Save as type and choose PDF
   • If you do not have PDF as an option, you will need to install the software to do so
   • Double click on "My Computer"
   • Double click on "Pool on "APP1/Pool" (P:)"
   • Double click on "UCA"
   • Double click on "Software Programs"
   • Find and double click on "SaveAsPDFandXPS"
   • Click "Run"
   • Check the box to accept the terms and click "Continue"
   • Click "Ok" when complete and return to step 1
4. After selecting PDF as the type, click "Save"
5. You know have a PDF version of that document

1. Login to the network
2. Click on Start > Run
3. Enter the command "G:\ucaapp\appl\pdf\install.exe"
4. Click Ok.

Pool Drive Information
Pool drives or departmental shared folders are provided so individuals can share information and data among the department.

Pool drives are compatible with both Windows and Apple computers. Each pool drive is owned by department head/chair and requires his/her approval for individual access. Pool drives are backed up by the Information Technology department each night to ensure data accessibility in case files are deleted.

Guidelines to request access

• Request access for new employees: Select "yes" at the Access to Pool directory required section of the new network account request form. Individuals will be given access to the requesting department's pool drive only.
• Request access for current employees: An email from the department chair/head sent to UCA Helpdesk is all that is needed.

• Select GO at the top of the Mac Menu Bar
• Select Connect to Server
• Type afp://pool.uca.edu in the server address
• Click Connect
• Enter your UCA username and password (same as MyUCA)
• Select delta -> app1 ->pool

Amber Williams is the point of contact when scheduling our training room. If you would like to schedule our training room, please call Amber at 450-3471 or e-mail her at awilliams@uca.edu.

• Training Room is located in Burdick Room 218
• Seats 25 and has 20 computers (including the instructor computer)

FACULTY/STAFF and UCA Students use Sophos Anti-Virus

1. Uninstall any virus software that you currently have on your computer. (McAfee, Norton, etc.)
2. Restart your computer.
3. Go to www.uca.edu/it and click Downloads. (The download link is located at the bottom of the page.)
4. Click Download the Sophos Anti-Virus link. (Scroll to the middle of the page, under the heading Sophos Anti-Virus).
5. Enter your Username and Password, select which Operating System you use, check that you agree to the terms listed above, and click Download Software.
6. Save the file to your desktop and when it downloads, select the Run option.
7. After Sophos Anti-Virus is installed, look for a blue shield at the bottom right hand corner of your screen. (This shield will be next to the time in the system tray).
8. Right click on it and click Open Sophos Anti-Virus.
9. Left click Set Up A New Scan.
10. Name the scan Adware Scan.
11. Click the box next to the (C:)
12. Left click Configure This Scan.
13. Left click the box next to Scan All Files under the Scanning Options heading.
14. Left click the Cleanup tab at the top.
15. Under the Viruses/Spyware heading, left click the box next to Automatically clean up items that contain virus/spyware.
16. Under if you do not use automatic cleanup, or if cleanup fails, what do you want to do with the infected file? Select Delete by left clicking the circle next to Delete
17. Under what do you want to do with suspicious files under the Suspicious Files heading, select Delete by left clicking on the circle beside Delete.
18. Under the Adware/PUAs heading, left click the box next to Automatically Clean Up Adware/PUAs.
19. Left click Apply down at the bottom of the Individual Scan Settings window, then click Ok.
20. Left click the save button on the Sophos Anti-Virus screen and it will take back to the first page.
21. If you have to run the Sophos scan, just click the Start button under Available Scans. Sophos will automatically start and it will automatically restart and remove any infections that it finds.

Temporary Internet Files and Cookies
To Remove Temporary Internet Files and Cookies

1. Click The Start button.
2. Click Control Panel (may be under settings).
3. Click Internet Options
4. Under Browsing History, click Delete�
5. Click Delete Files beside Temporary Internet Files
6. Click Delete Cookies beside Cookies.

1. Type the following address into your internet browser: it.uca.edu
2. Down at the bottom of the page click on the Downloads link.
3. At the bottom of the downloads page click on Download Ad-Aware Plus Anniversary Edition 7.0.
4. Select Run on the File Download box.
5. After Ad-Aware is installed, there will be an Ad-Aware icon on your desktop.
6. Double click the Ad-Aware Icon.
7. There are 3 buttons, Web Update, System Scan, and Ad-Watch.
8. First click the Web Update button to get the latest updates. The download and install of these updates is automatic.
9. Next, click Scan System. You are given 3 choices: Smart Scan, Full Scan, and Profile Scan. Since this is the first time the Ad-Aware scan has been run, select Full Scan. This scan will take the longest to scan; however, it will do a thorough scan. After the initial scan, you can then use the Smart Scan.
10. When the Scan is complete, it will display what it finds in a list with in the Ad-Aware screen. There will be boxes to the left of the description that have checks in the boxes. The Scan Now button will change to Fix Now.
11. Click Fix Now to remove all of the selected problems.
12. Restart your computer.

1. Click on the following link:it.uca.edu
2. Scroll to the bottom of the page and click Downloads.
3. Scroll to about the middle of the page and under the heading Malwarebytes: click Download Malwarebytes.
4. On the download page, click Download Free Version (on the left side of page in blue, under the heading Malwarebytes� Anti-Malware.
5. This will take you to the software download page and you will see �Download Now.� Click Download Now.
6. Next, there will be a pastel yellow bar with writing in it at the top of the page. The bar will be just above the Log In/Join CNet button. Left click the pastel yellow bar and then Download File�
7. When the File Download box comes up click Save.
8. In the Save As box click My Documents and then click Save.
9. Once the file saves, clicks Run and then click Run again.
10. The Setup box comes up, make sure English is displayed and click Ok.
11. You are now about to install Malwarebytes, click Next, Accept the Agreement and then click Next, click Next on the remaining 4 screens, the next screen will give you the option to click Install, and the last screen will give you the option to click Finish.
12. Malwarebytes will automatically run the update and will alert you when it the updates have been downloaded. Click Ok.
13. When the Malwarebytes software opens, Perform Quick Scan should be selected. If it is selected, click Scan.
14. Scan times vary, but you can minimize the screen and work while it runs.
15. When the scan is finished you will receive an alert that informs you It has completed successfully, click Ok.
16. Click the Show Results button in the bottom right corner of the box.
17. You will be able to see the results of the Scan. These are the items the scan has detected on your machine. Verify that all of the items are checked and then click the Removed Selected button in the bottom left corner.
18. Click close button on the log. You will see a message that asks you to restart your computer. Click Yes. Once your computer restarts, your computer will be free of the Malware.
19. If you are still having malware or virus issues, call the Helpdesk at 450-3107.

If Sophos appears to not be updating correctly: “Your computer might be at risk…”

When a user sees this error message, the most common reason is because Sophos tried to contact the update server before an internet connection was established. This happens very often on laptop computers because of the multiple connection types but happens on desktops as well.

When this happens, right-click on Sophos and click “Update now” after the computer has loaded to see if Sophos can get to the update server. If there is a problem, it will say “cannot contact the update server”. If it says “Downloading Update…” or “No Updates Available”, there is NOT a problem. Another way to see if Sophos is updated is to hover over the Sophos shield in the sys tray and it will tell you when it last checked for updates. If instead of a time and date stamp, you see “Update Failed”, there is a problem.

To see why Sophos is not updating correctly: Open Sophos interface and click “Configure updating”. If Sophos is pointed to the right server address, you will see:


If Sophos is not pointed to the right server, you may see the address field pointing to the local drive (C:\). If that is the case, then you need to reinstall AutoUpdate.

To reinstall Sophos AutoUpdate, go to C:\sophosxp and then double-click “setup”. After the setup opens, you will see the window below, change nothing and click “OK”.


Windows Installer will begin to reinstall Sophos AutoUpdate. This should take a minute or two and should correct the path in the above window.

To ensure the path is correct, open Sophos interface and click “Configure updating” again. If Sophos is pointed to the right server, you should now see Figure 1-1. To ensure it is now working properly, right-click on Sophos and click “Update now” to see if Sophos can now contact the update server. If the server address information did not change, uninstall Sophos and reinstall.

If Sophos appears to not be updating correctly: “Your computer might be at risk…”

When a user sees this error message, the most common reason is because Sophos tried to contact the update server before an internet connection was established. This happens very often on laptop computers because of the multiple connection types but happens on desktops as well.

When this happens, right-click on Sophos and click “Update now” after the computer has loaded to see if Sophos can get to the update server. If there is a problem, it will say “cannot contact the update server”. If it says “Downloading Update…” or “No Updates Available”, there is NOT a problem. Another way to see if Sophos is updated is to hover over the Sophos shield in the sys tray and it will tell you when it last checked for updates. If instead of a time and date stamp, you see “Update Failed”, there is a problem.

To see why Sophos is not updating correctly: Open Sophos interface and click “Configure updating”. If Sophos is pointed to the right server address, you will see:


If Sophos is not pointed to the right server, you may see the address field pointing to the local drive (C:\). If that is the case, then you need to reinstall AutoUpdate.

To reinstall Sophos AutoUpdate, go to C:\ SophosWin and then double-click “setup”. After the setup opens, you will see the window below, change nothing and click “OK”.


Windows Installer will begin to reinstall Sophos AutoUpdate. This should take a minute or two and should correct the path in the above window.

To ensure the path is correct, open Sophos interface and click “Configure updating” again. If Sophos is pointed to the right server, you should now see Figure 1-1. To ensure it is now working properly, right-click on Sophos and click “Update now” to see if Sophos can now contact the update server. If the server address information did not change, uninstall Sophos and reinstall.

Make sure that the network cable is not unplugged
Make sure that there are activity lights around where the cable is plugged in
If the cable is plugged in and there are activity lights, restart the computer to get to the Novell log in screen.

If you get an error message saying that it cannot find the tree or server when trying to log in to the network then the problem is your internet connection, go in workstation only. It could be that the IP address is not valid, release and renew the IP, and make sure that the IP address that is listed is valid.

• How to view the IP address for a local area connection (LAC) for Windows XP
  1. Go to the control panel, network connections, Double click on the Local Area Connection (only if it is connected), Enable it if it is disabled, Go to the support tab, Under the connection status will be the IP address. The IP address for any computer at UCA will begin with 161.31 Always look for this.
• How to view the IP address for a wireless connection for Windows XP
  1. 1. Go to the control panel network connections, Double click on the Wireless Connection (only if it is connected) Enable it if it is disabled, Go to the support tab, Under the connection status will be the IP address. (Just like a LAC the IP address for wireless will begin with 161.31)

If you cannot release and renew the IP or the IP that is showing is not valid then it may be the Ethernet card driver.

• To check the status of your driver Right-click on my computer, click on properties, click the Hardware tab, click on the device manager button, and then click on Network Adapters. This should open up the category and show you what type of adapters you have. If the picture near your Ethernet card has a question mark or a yellow exclamation mark then the driver is either out of date, not installed correctly or the wrong driver is installed. You will either have to go to the appropriate website to download the driver, usually the PC manufacturers website.

Explanation: These accounts can be setup for any official event sponsored by UCA. A sponsor is the Faculty/Staff member coordinating the event. Requests can be made by phone or email.

Please provide the following information:

• General Information about the Event
• UCA Departments name and the sponsors name
  (i.e IT Department, John Smith)
• Sponsors contact number
• For how long do you need the guest account

Remember: All account will be set up to 30 days. If a sponsor would like to use the wifiguest account for more than 30 days, an additional email or a phone call requesting an extension will be needed.

If you cannot get to the log in page, the first thing you need to do is see if you are getting a good IP address.

A) Click Start, Settings, Network Connections, double click on the Local Area Connection and then the Support tab at the top. If you are on our campus your information should be as follows:

• Address Type: Assigned by DHCP
  IP Address: 161.31.??.?? (The last sets of numbers will vary)
  Subnet Mask: 255.255.255.0
  Default Gateway: 161.31.??.1 (The third set of numbers will vary)

B) If you have a good IP address then you may need to add some exceptions in to you pop up blocker settings:

• Click on Tools,  Pop Up Blocker  Settings
• Add these four address as exceptions
  1. bsc90.uca.edu
  2. bsc98.uca.edu
  3. bsc106.uca.edu
  4. bsc114.uca.edu