Information Technology Helpdesk

Phone Number: 501.450.3107

Email Address:

Burdick Hall 101

November 2014
Help Desk Security Instructional Technology Students Services Staff Policies Tech Purchase
Something To Know

Keep A Backup

Data loss is common among computer users. Over 50% of users have lost files on their computer or device because of data deletion or corruption. Take the time to create and keep a backup your files on a storage device or in a cloud. It it is well worth it.

Help Desk Hours

Fall and Spring Semester

2:00 p.m. - 7:00 p.m.

Monday - Friday
7:30 a.m. - 9:00 p.m.

12:00 p.m. - 7:00 p.m.

Upcoming Events

November 10, 2014
10:00 a.m. - 11:30 a.m.
GroupWise Basics
Burdick Hall 218

IT Maintenance is Friday starting 5:30 p.m.

Blackboard Migrating to Managed Hosting

UCA will be migrating the Blackboard environment to Managed Hosting during the Christmas break. This will require the system to be unavailable between 12/17/2014 and 1/2/2015.

After the migration, the system will be upgraded to the April release. The April release has some new and enhanced features listed below. We have the April release installed in a development environment for your review at the following address: will need to login with your network/email credentials.

Highlights of New Features and Enhancements - Teaching and Learning

Student Preview

The new Student Preview feature provides the capability for an instructor to see the course exactly as a student would see it. It accomplishes this by allowing the Instructor to easily transition into and out of a system-managed preview account that is automatically enrolled in the course as a student. This provides all the advantages of a 'dummy' account while absolving the instructor and System Administrator of the management overhead.

Assessments: Significant Figures

Blackboard has improved Calculated Formula Questions by adding the ability to define the significant figures required and used in the creation of answers and the automated grading process.

Portfolio Improvements

Blackboard has improved the Portfolio framework to replace Basic and Personal Portfolios. The new framework will automatically convert existing Portfolios so they remain fully accessible in the newly improved and simplified authoring workflow. Portfolios are now tightly integrated with courses providing students the ability to convert course assignments into Artifacts. Instructors may also formally require a Portfolio as a submission to an assignment in a course.

Anonymous and Delegated Grading

Blackboard has implemented a robust Anonymous Grading feature to add another layer of fairness and impartiality to Grading capabilities. Without knowing who submitted the assignment, a Grader is not influenced by a student's previous performance, class participation, conflicts, race, gender, or perceived student aptitude. Delegated Grading promotes reliability and removes bias by using grades and feedback from more than one Grader. These features may be used together or individually to meet grading requirements.


Blackboard has enhanced the SafeAssign service to provide a more seamless integration with native Blackboard Learn Assignments and updated the SafeAssign Originality Report interface. With this update, the SafeAssignment content type is removed from the content areas, and SafeAssign becomes an additional feature available when creating native Blackboard Learn Assignments. All Blackboard Learn Assignment features are available in tandem with SafeAssign services with the exception of Portfolio submissions to Blackboard Learn Assignments.